Tech skill/experiences require:

Active Directory Server Management

Google workspace (Gmail, Google drive & others related service)

• Experience with LAN/WAN networks
• Good knowledge of Microsoft Products , Windows/MacOS/Linux will be considered as special.

 

Scope of work:

              Technical support officers troubleshoot technical issues, provide timely customer feedback, and support
the roll-out of new applications, among other duties and also work as purchasing admin for IT Team

 

Job Description / Responsibilities:

·           Set up new users' accounts and profiles and deal with password issues

·           Install and configure computer hardware operating systems and applications for internal IT and All users

·          Monitor and maintain computer systems and networks for On-prim server and All users

·           Troubleshoot system and network problems, diagnosing and solving hardware or software faults for All users

·          Provide support, including procedural documentation and relevant reports

·           Work as Purchasing Admin for IT Team (PR generating, Follow-up & Consolidation)

·           Work continuously on a task until completion (or referral to third parties, if appropriate)

·           Prioritize and manage many open cases at one time

·           Conduct electrical safety checks on computer equipment.

·           Report creation, monitor & update (Employee asset, PR & PO relation, Asset & License expiration for all users, etc)

 

Qualifications:

●       Bachelor’s Degree in IT, System Engineer, Computer Science, or related fields.

●        2 - 3 years of experience in IT Technical Support role

●        Strong analytical and problem-solving skills.

●    Excellent interpersonal skills.

●        Good communication skills, both written and verbal.