Key Responsibility:

• Provide technical support to software users
• Assist with software design and development
• Create technical documents and manual
• Troubleshooting an issue to Customer
• Implement and design workflow to support customers, e.g. time to resolve based on severities.
• Understanding the needs of customer and conveying this to developers
• Arrange training classes to educate users about software products.
• Provide Level 1 technical support
• Design procedures for system troubleshooting and FAQ

Qualification:

• Bachelor's Degree or higher in Computer Engineering, Computer Science, Information Technology, or related field
• Problem-solving attitude
• Collaborative team spirit
• Understand about setting application on cloud platform
• High level of analytical skills and good problem-solving skills.
• Ability to oversee and mentor junior staff.
• Attention to detail, initiative, self-motivation, problem solver, Open-mindedness, curiosity to learn new technology, and ambition to disrupt tech. Industry.
• Good command in English (Both of Written & Spoken) Build automated deployments using CI/CD technology such as Jenkins, Ansible, Puppet, Bitbucket
• Initiative, self-motivated, problem solver, Open-mindedness, curiosity to learn new technology and ambition to disrupt tech. industry
• Excellent communication and problem-solving skills