FAQs My Rabbit

FAQs My Rabbit

1.What is My Rabbit application?
Answer My Rabbit application is an application that provides convenience for Rabbit Card holders to top up, check balance, check transaction history and proceed a process of KYC (required by law) to protect stored value in Rabbit Card.

2.Is My Rabbit application compatible with every Rabbit Card?
Answer Rabbit Card, which had already proceeded a process of KYC, can check the balance, top up and check 16 recent transactions history via their own My Rabbit application. But a card which had already proceeded a process of KYC can check the balance and only 1 most recent transaction history from another’s My Rabbit account.

3.What are the differences between top up via My Rabbit application and Rabbit LINE Pay application?
Answer Top up via My Rabbit application will add money value to Rabbit Card’s stored value (purse). The stored value itself can be spent on BTS Skytrain, BRT, Smart Bus, Express Boat and other public transportations and also be paid for products or services of the merchants that accept Rabbit Card.

AnswerTop up the bound Rabbit Card to Rabbit LINE Pay (RLP) via Rabbit LINE Pay application will add money to E-wallet in the bound Rabbit LINE Pay card. That bound Rabbit LINE Pay card can be spent on BTS sky train (via tapping Rabbit Card) and also other merchants that accept Rabbit Card and Rabbit LINE Pay.

4.As a member of Rabbit Rewards, can we use the same account with My Rabbit application?
Answer To provide more convenience to Rabbit Rewards members, you can access My Rabbit account via your verified Rabbit Rewards account’s email address, Mobile number and password.

5.Can we bind others’ Rabbit Card holders to my own My Rabbit account?
Answer Every Rabbit Card that binds to My Rabbit application, has to proceed a process of KYC and also has the similar personal information in My Rabbit account.

6.How many Rabbit Cards can be bound to My Rabbit application?
Answer One (1) Rabbit Card can be bound to My Rabbit account.

7.Can we replace Rabbit Card which was bound to My Rabbit account?
Answer Rabbit Card that has proceeded a process of KYC and is already bound to My Rabbit account can instantly be replaced with the new card. And that card can be re – replaced to the existing account as well.

8.Does Rabbit Card which had been proceeded a process of KYC need to redo this process in My Rabbit application again?
Answer You can bind that Rabbit Card to My Rabbit application without re-do a process of KYC.

9.To top up Rabbit Card via My Rabbit application, where does the top up fund come from?
Answer Anyone who uses Bualuang M Banking or SCB EASY mobile applications can easily select any one of the mentioned banking services to be a top up fund. Other banking services are under the process of development.

10.Why do we need to tap Rabbit Card twice on a mobile phone while topping up Rabbit Card via My Rabbit application?
Answer The first tap allows the application to acknowledge the card. Once transfer is completed, the second tap is required by the selected banking service to add money value to that card.

11.How many times limit to top up via My Rabbit application per day?
Answer There is a 3-times limit to top up Rabbit Card via My Rabbit application per day.

12.Can the others’ Rabbit Card be top-up via my own My Rabbit account?
Answer My Rabbit application can top up the card that is bound to My Rabbit account.

13.How do I know if my personal information is safe?
Answer The Company holding information or data relating to a Rabbit Card Holder is under a binding obligation to make disclosure under the requirements of any law, rule and regulation. Data will be kept confidential by the Company, and such disclosure will only be made under proper authority.

14.Can we change the personal information, such as mobile phone number or email address?
Answer You cannot change the personal information at this moment.

15.Can foreigners proceed a process of KYC via My Rabbit application?
Answer Every foreigner can proceed a process of KYC for Rabbit Card at every BTS ticket office by verifying the passports and then My Rabbit application will be accessible by binding that Card to My Rabbit account.

16.If there are any problems in using My Rabbit application, please contact
Answer Rabbit Hotline 02-617-8383 / E-mail: info@rabbit.co.th or Facebook: rabbitcard